Nowadays, English communication is crucial in education and also in daily business transactions. Thus, we offer various English training programmes to meet the demand of students, working adults and professionals. Since 2006, around 5,950 students and participants have benefited from our programmes. Intensive English Course (IEC) is designed to improve students’ communication and academic writing skills. While General English Course (GEC), English for Workplace (EFW) and English for Communication (EFC) are catered for working adults and professionals. The courses are offered at UTMSPACE and can also be tailor made according to your organisations’ requirements.
General English Course (GEC)
General English Course (GEC) is designed to improve participants’ English communication skills. The course comprises reading, writing, listening and speaking for social and professional purposes. Among the class activities are lectures, group discussions, oral presentations, role play, impromptu speech and basic writing.
- to improve language skills
- to enhance oral communication skills
- to expose the basic principles of written communication
- to boost self-confidence in using English
At the end of the course, participants will be able to:
- participate successfully in conversations and small group discussion
- use appropriate vocabulary and expressions in giving an oral presentation
- use correct and appropriate grammar in written and spoken English
- gain self-confidence in utilising English language
Certificate of Achievement
Upon completion of the course, the participants will be given a Certificate of Achievement by UTMSPACE.
Intensive English Course (IEC)
The course is aimed at assisting international students who wish to enroll into undergraduate/postgraduate programme in UTM. It is specifically designed for students to improve their English language proficiency. The course focuses on four main components; Reading, Writing, Listening & Speaking. However, Listening & Speaking will be conducted as one subject. The course will prepare them to use English for general and academic purposes using the skills-based approach. The task assigned will be in a form of individual and/or group work which will help them to improve their English language proficiency as well as their interpersonal skills in working with others as a team.
Students will improve their reading through skills such as skimming and scanning, making inferences, drawing conclusions, contextual clues and summarizing.
Writing class is integrated with vocabulary and grammar lessons. Students will be taught to write cohesive paragraphs and coherent essays such as descriptive, problem solving, argumentative and cause and effect.
iii. Listening and Speaking (L&S)
Students will develop their listening and speaking skills through activity-based learning. Emphasis is given on oral communication, listening comprehension, and vocabulary development, hence enhancing their confidence level.
iv. Self Access Language Learning (SALL)
Students will engage in e-learning activities at the digital language lab to complement what they have learnt in class.
- Course Period : 1 semester
- Total of Weeks : 14 weeks/semester
- Total of Hours : 20 hours/weeks (Reading– 6hrs, Writing-8hrs, Listening & Speaking-6hrs)
- Mid-Semester Examination
- Final Examination
- Attendance & Participation
MALAYSIAN UNIVERSITY ENGLISH TEST (MUET)
Malaysian University English Test (MUET) is a test of English language proficiency, especially for university admissions. Most candidates who sit for MUET do so to enter into public and private universities and colleges.
The Components of MUET
There are four components (Speaking Test and Written Test) of MUET:
1) Paper 1 : Listening (800/1) – (45 scores)
2) Paper 2 : Speaking (800/2) – (45 scores)
3) Paper 3 : Reading (800/3) – (120 scores)
4) Paper 4 : Writing (800/4) – (90 scores)
Course Duration : 2 days
- Saturday – Reading & Writing
- Sunday – Listening & Speaking
Who should attend
- STPM candidates
- matriculation students
- diploma and pre-university students
- those who wish to pursue a first degree programme in local universities.
English for Workplace (EFW)
Communication is the interchange of thoughts or information to bring about mutual understanding, confidence and effective relationship at workplace. It is the backbone of an organization. People who are successful at work are often excellent in communication. This course is designed to enhance participants’ knowledge, skills, and strategies to communicate clearly and confidently.
This course focuses on enhancing the communication skills at workplace. Participants will exchange information, feelings, and meaning through verbal and non-verbal messages: it is face-to-face communication.
Upon completion of this course the participants will be able to:
- Select and integrate information from various sources including electronic and print resources
- Speak persuasively in situations that require participants to recommend or to sell a product or service
- Convert the form of spoken words from various sources into written form
- Clarify understanding to enhance comprehension of any information
English for Communication (EFC):
NEGOTIATION AND INFLUENCING SKILLS
This programme provides a structure against which participants can rate their effectiveness, practice appropriate skills, receive feedback on their impact and plan some changes that will ensure that they become more effective negotiators. Productive negotiating combines several elements. This isn’t a sit-back-and-listen program. You’ll be put to the test in various scenarios, using different techniques, and gaining poise and confidence at every turn.
You will learn some shortcuts and some easy negotiation tricks. But you’ll also gain deeper insight into how the person across the table thinks, assumes, and reacts. And you’ll gain the benefit of proven techniques to effectively deal with every phase of the negotiation process. There are many situations in which managers need to use effective negotiating and influencing skills to get results through others. These skills can prove tremendously useful in both management and business situations.
Participants will be able to:
- Understand the process of negotiation.
- Apply the skills of negotiation in management and business situations.
- Develop a win-win situation.
- Apply the skills of how to effectively influence others.
- Mentally prepare for the negotiating process; envisioning the win-win scenario before making it real.
- Adopt a negotiating ‘’style,’’ and learn how they can be more flexible when different approaches are called for.
- Know when to effectively assert oneself, even when outside the power seat.
- Practice specific major points in negotiating skills practice sessions.
- Diagnose their own and other people’s impact in negotiating through observation and feedback by other participants.
- Draw up their own action points for further learning and development.
Managers and executives in all functions who are required to be involved in negotiations and influencing others in management or business environments.
ESSENTIAL SELLING SKILLS
How do your clients value you? As a long-term business partner, or just another sales representative?
In today’s highly competitive marketplace, success as a sales professional requires astute business management skills, highly tuned relationship building skills and a dedication to focusing all activities around the identification and satisfaction of the needs of clients. This intensive, interactive course will equip enthusiastic sales professionals with the skills and competencies necessary to ensure their places as highly valued relationship builders who can return high sales-to-calls ratios.
- KEY LEARNING STRATEGIES
- TARGET PARTICIPANTS
- Identify client buying motives and needs.
- Plan for success with each client call or sales opportunity.
- Identify key strengths and features of products/services.
- Develop benefits that enhance potential/appeal.
- Identify effective questioning techniques.
- Distinguish between and respond to real client concerns.
KEY LEARNING STRATEGIES
This course includes several individual and group activities as key learning strategies to help participants practice their selling skills
Sales people, client service personnel, call center staff, account managers and other individuals who need to gain sales commitments from clients.
EFFECTIVE PEOPLE SKILLS
This course is designed to introduce participants to the people aspects of management. Participants will identify and practice the key skills of communicating, delegating, managing conflict and resolving performance difficulties. This will enable them to develop more productive workplace relationships.
- Identify how a Frontline manager’s behavior contributes to or detracts from the work group’s performance.
- Communicate information and ideas effectively.
- Build and maintain networks and relationships.
- Manage conflicts.
- Manage people performance problems.
Frontline managers, supervisors, office managers, team leaders and coordinators who need to influence others and establish good workplace relationships to achieve work goals.
KEY LEARNING STRATEGIES
Several group activities, including case studies, are used as key learning strategies for this course. Participants will also compile a learning journal to help them reflect on and apply their learning back in the workplace.
Are you required to deal effectively with people in the workplace? This course is designed to provide participants with the skills to interact with others as a confident and assertive communicator and to positively influence desired results by understanding themselves, others and their communication needs.
- Develop ways to listen with understanding.
- Improve methods of interacting with others.
- Develop questioning skills to enhance communication.
- Identify personal communication styles.
- Adjust personal style to suit other individuals.
Experienced and new team leaders, managers, supervisors and project leaders with a working knowledge of team behavior and team process.
INSTRUCTIONAL ENGLISH IN MANAGEMENT
In keeping with national aspirations of producing a workforce who are effective communicators in English, in the present context of intense competition, a shift towards greater use of English as medium of instruction is in place. Different disciplines will have their own focus and thus different modes of expression for the different disciplines are needed.
- Open-and close lecturers effectively.
- Explain key concepts clearly.
- Develop and explain lecture topic clearly.
- Explain visuals effectively.
Specific discipline lecturers in need of English proficiency training.