Management

Understanding ISO 9001:2000 Clauses
IN BRIEF

Mind Mapping is a visual thinking tool and note-taking technique used to stimulate you to think, learn and communicate more effectively and efficiently .This course is designed to teach the mind mapping technique and show you how to use mind maps within the work environment. Specifically, you will learn how to use mind maps to brainstorm, make decisions, plan and prioritize, solve problems, make notes, take notes and prepare reports and presentations. This is a module for Professional Certificate in Business English

COURSE BENEFITS

Upon completion of the four-day course, participants should be able to:

  • Brainstorm new ideas using mind maps
  • Organize your thoughts using thinking and planning maps
  • Present information using mind maps as a communication tool
Business Writing Skills
IN BRIEF

The Business Writing Skills course teaches the best practices business people must know to be  able to write clear, effective, professional business documents ,including e-mail, memos ,letters ,and reports. It teaches a structured approach to writing that makes writing easier and guides readers through the content.

This is a module for Professional Certificate in Business English.

COURSE BENEFITS

Upon completion of the four-day course, participants should be able to:

  • Write business documents to a professional standard and conforming to acceptable formats
  • Present information in an organized, structured ways as to achieve a specific objective
  • Express ideas with confidence and clarity, supporting persuasive and logical arguments
Corporate Strategic Management in Construction
IN BRIEF

The construction industry is one of the driving industries in the world. Through the sharing, teaching and practice, the construction industry has evolved itself on a project management model. However, a similar emphasis on strategic management and planning is noticeably lacking in the construction industry. Executing strategic planning for results equips leaders and managers with practical frameworks for successfully executing strategy in today’s ever-changing world. Using a cutting-edge approach, the programme demonstrates how to effectively manage strategy execution across multiple organizational levels and guides you to develop a tailored execution plan to take back to your company.

COURSE BENEFITS

Upon completion of the four-day course, participants should be able to:

  • Use strategic tools and frameworks to identify and create sources of competitive advantage
  • Gain the analytical skills that will enable you to prosper in a rapidly changing world
  • Identify the key capabilities and skills your organization needs to deliver its strategic objectives
Crafting Your Elevator Pitch and Delivering Winning Sales Pitches
IN BRIEF

First impressions are lasting impressions. Learn how to quickly and clearly describe your business in a way that creates interest, adds value, and has a memorable impact. Be ready to make a great first impression whether you are on the golf course, at your child’s football game, in the supermarket or at a networking event.

This is a module for Professional Certificate in Business English.

COURSE BENEFITS

Upon completion of the four-day course, participants should be able to:

  • Describe what they do in 30 seconds Elevator Pitch
  • Identify what constitutes a good pitch
  • Develop the pitch strategy and create the pitch process
Effective Facilitation Skills
IN BRIEF

Effective Facilitation Skills course teaches participants how to facilitate goal-oriented meetings and discussions through planning, collaboration and consensus.

This is a module for Professional Certificate in Business English

COURSE BENEFITS

Upon completion of the four-day course, participants should be able to:

  • Apply practical facilitation tools and strategies
  • Effectively manage information flow and achieve results
  • Improve organizational effectiveness
Effective Programme and Course Assessment Based on Outcome-Based Approach
IN BRIEF

Assessment stage forms one of the most essential requirements of OBE. In meeting the requirements of the regulatory bodies, such as the Engineering Accreditation Council of the Board of Engineers or the Malaysian Quality Assurance of MOHE, there is a need to relate the teaching and learning approaches to assessment practices. This is to ensure attainment of the desired programme learning outcomes or in certain adverse situations, the corrective or improvement measures to be taken. This works enlightens the participants on the importance of the various assessment types and tools that can be employed, both at the course and programme levels.

COURSE BENEFITS

Upon completion of the three-day course, participants should be able to:

  • Describe the principles of assessment in OBE
  • Prepare a PEO, PO and CO assessment plan
  • Describe the principles and the process of Continuous Quality Improvement
Effective Public Speaking
IN BRIEF

Public speaking is regarded as one of people’s worst fear. One of their major concerns is stage fright–and anxiety over the prospect of giving a speech in front of an audience. This course will help instill in you the  SELF-CONFIDENCE to speak in public. It aims to improve your knowledge by learning that public speaking is an audience-centered process involving various aspects. It will help you to develop confidence through the speech planning process. This involves understanding public speaking apprehension, overcoming public speaking apprehension, and gaining confidence through effective speech planning.

COURSE BENEFITS

Upon completion of the four-day course, participants should be able to:

  • Plan and structure the presentations creatively for maximum impact
  • Learn how to use powerful interactive techniques to control the Audience and to manage stage frights.
  • Use body language to build rapport and keep your audience interested

 

Interpersonal Communication Skills
IN BRIEF

Interpersonal communication is the process by which people exchange information, feelings, and meaning through verbal and non-verbal messages. It is not just about what is actually said-the language used-but how it is said and the non-verbal messages sent through tone of voice, facial expressions, gestures and body language. This course will show you how to manage the conscious and unconscious codes of meaning we send to each other and to respond with appropriate codes in turn. This is a module for Professional Certificate in Business English

COURSE BENEFITS

Upon completion of the four-day course, participants should be able to:

  • Recognize and avoid the barriers to effective communication
  • Practice communication techniques to help keep control of a situation
  • Devise strategies to deal with difficult interpersonal situations back in the workplace
Managing Conflict at the Workplace
IN BRIEF

Managing Conflict at The Workplace is an interactive course that teaches the skills required to manage disputes and disagreements in the workplace. The key focus is on managing the conflict dynamic so other skill sets (negotiation,coaching,counseling, performance management) can be more successfully applied. This is a module for Professional Certificate in Business English.

COURSE BENEFITS

Upon completion of the four-day course ,participant should be able to:

  • Strengthen conflict management and resolution skills
  • Distinguish between personal and task related conflict
  • Practice solution based resolution techniques
Managing EQ at the Workplace
IN BRIEF

Emotional Quotient or EQ has an extremely critical role to play in our lives, especially in succeeding as professionals. In this course, participants will explore the concept of EQ, learn their EQ, understand ways in which their current EQ can be enhanced and hone their social and personal competencies. Participants walk away with not only a new understanding of themselves and why they tend to do what they do, but also an increased confidence in their ability to work with others, to manage and lead, and ultimately to increase their contribution to the growth and success of the organization. This is a module for Professional Certificate in Business English.

COURSE BENEFITS

Upon completion of the four-day course, participants should be able to:

  • Develop  the understanding of “EQ” and importance to Organization Performance.
  • Recognize their emotions and the effect these have on themselves and others.
  • Learn how the EQ framework could be used to enhance leadership capabilities, team effectiveness and individual development.
Mind Mapping Training Course for Project Managers
IN BRIEF

Mind Mapping is a visual thinking tool and note-taking technique used to stimulate you to think, learn and communicate more effectively and efficiently .This course is designed to teach the mind mapping technique and show you how to use mind maps within the work environment. Specifically, you will learn how to use mind maps to brainstorm, make decisions, plan and prioritize, solve problems, make notes, take notes and prepare reports and presentations. This is a module for Professional Certificate in Business English

COURSE BENEFITS

Upon completion of the four-day course, participants should be able to:

  • Brainstorm new ideas using mind maps
  • Organize your thoughts using thinking and planning maps
  • Present information using mind maps as a communication tool
Negotiation Skills Course for Professionals
IN BRIEF

Negotiation Skills Course for Professionals develops critical management skills for negotiating contracts, sales deals, and agreements in today’s competitive world. This course will increase your confidence as a negotiator by teaching you how to arrive at ‘win-win’ solutions while achieving mutual business gain. You will learn practical skills: strategies and tactics to plan for negotiation, set out come objectives, overcome roadblocks, and buildlasting relationships.

This is a module for Professional Certificatein Business English.

COURSE BENEFITS

Upon completion of the four-day course, participants should be able to:

  • Plan their approach to a negotiation
  • Develop options and outcomes using win-win principles
  • Respond to problematic situations which occurduring negotiations
Outcome-Based Teaching and Learning Approaches
IN BRIEF

The instruction or delivery stage forms one of the most essential requirements of OBE in meeting the requirement soft here gulatory bodies, such as the Malaysian Qualification Agency (MQA) or the Engineering Accreditation Council of the Board of Engineers or there is aneedtore align the teaching and learning approaches, so as to meet the desired programme learning outcomes. This workshop enlightens the participants on the basis and importance of the various teaching approaches.

COURSE BEFEFITS

Upon completion of the three day course, participants should be able to:

  • Discuss the variousTeaching and Learning methods, approaches and their significance
  • Choose the appropriate Teaching and Learning methods and approaches to develop the desired learning outcomes
  • Prepare matrix of CO – Teaching and Learning methods

 

Personality Profiling at the Workplace
IN BRIEF

Gain a better understanding of how personality type affects decision making, communications, and work relationships. Personality Profiling at the Workplace helps managers, supervisors and professionals to strength then their management, coaching, leadership and conflict management skills by learning the basics of personality types and personality preferences.

This is a module for Professional Certificate in Business English

COURSE BENEFITS

Upon completion of the four-day course, participants should be able to:

  • Become a more effective communicator
  • Build rapport with co-worker and employees
  • Adjust their communication style to match other personality types
  • Promote a team environment and help improve morale
Speak Up with Confidence
IN BRIEF

Overcome your fear of speaking, gain confidence finding your voice and expressing yourself in this supportive, fun-filled course. Learn to develop your own style in making speeches, impromptu speaking and taking on leadership roles.This course will have a positive carry over into your business and personal life and will equip you to meet many public speaking situations.

This is a module for Professional Certificate in Business English

COURSE BENEFITS

Upon completion of the four-day course, participants should be able to:

  • Recognize and control anxiety when speaking
  • Understand and apply small group communication skills including: problem solving, group roles, leadership styles, and cohesiveness
  • Demonstrate ability to analyze and critique verbal and non verbal interactions in mediated and face-to-face contexts
Technical Report Writing
 IN BRIEF

To excel at any technical field, you need to be an excellent technical communicator. You must have a solid  command of the specifics of your field, certainly, but you must also know how to write and explain technology and science with precision, with style and power. This course provides engineers or technical professionals with the tools necessary to write effective specifications, reports, letters, contracts,and other documentation required in an engineer’s professional practice.

This is a module for Professional Certificate in Business English

COURSE BENEFITS

Upon completion of the four-day course, participants should be able to:

  • Know what formats, designs, structure and styles to use to best get their ideas, concepts and messages across in a way that is clearand un ambiguous
  • Be capable of identifying and correcting many common errors that currently occur with inwritten communication in the technical field
  • Produce different types of Technical Reports for various purposes
  • Use clear and powerful language to target and persuade readers for positive results

 

Think Faster and Better on Your Feet
IN BRIEF

The ability to analyze, organize and present your ideas fast is now score skill in order to get your ideas across clearly, concisely and persuasively. Think Faster and Better On Your Feet is an interactive course that is filled with practice, coaching and feedback.

This is a module for Professional Certificate in Business English

COURSE BENEFITS

Upon completion of the four-day course,participants should be able to:

  • Communicate and respond with confidence using the techniques taught
  • Organize their thoughts to communicate more effectively
  • Practice techniques for building clear and structured responses
  • Use techniques learnt to approach difficult questions
Writing a Winning Proposal

WRITING A WINNING PROPOSAL

 IN BRIEF

Learn the steps in proposal writing and understand the skills you need to create an effective pitch that best represents your winning project for any professional discipline. Writing a Winning Proposal guides you through the process of building your case and selling your idea. Whether you are responding to are quest for proposal (RFP), applying for a grant, or submitting a proposal for your product or service,being able to prepare a solid proposal helps you stand out from the competition and increase your chance of success.

This is a module for Professional Certificate in Business English.

COURSE BENEFITS

Upon completion of the four-day course, participants should be able to:

  • Understand what should be included in a professional proposal
  • Enhance their ability to write a more compelling proposal
  • Learn how to produce polished proposals for a better chance to win the deal
Financial Modelling for Project Management
IN BRIEF

This two-day workshop is specially designed for Project Managers based on the Engineering Finance methodology. It will cover the above module 1 “Introduction to Engineering Finance” syllabus plus computation of financial ratios relevant to project management such as NPV, IRR and payback period etc. A special feature of this module is the computation of the Working Capital requirement and the construction of the “S” of Fund Drawdown Curve and Interest During Construction (IDC).

COURSE BENEFITS

Upon completion of the two-day course, participants should be able to:

  • Understand common definition and terminologies used in engineering finance.
  • Understand the concept engineering finance as a ‘bridge’ to develop a proper mindset for creating financial models to ensure participants have thorough understanding of those key financial ratios used to assess project viability.
  • Understand the importance of corporate organization in structuring the financial model. Participants will learn to make more realistic assumptions and include all critical components that impinge on the project financial success.
  • Understand the role of project managers/directors from the business development stage to project implementation and to operational management know the types of project funding available, their difficulties and obligations and how to calculate project interest costs learn how to conduct a full feasibility study using TFM at the driver in determining the financial viability of a project based on financial modelling.
HR Management for Non-HR
IN BRIEF

Having to operate in the challenging and borderless environment of today, it is imperative that employees are understood and highly motivated to help organizations meet their goals and objectives. HR typically shoulders this responsibility and this perception needs to change.

Hence, it must therefore be acknowledged that managing “human resources” in practice is in fact the job of every manager and executive, so long as you are managing people. It is therefore essential, that every managerial staff be actively involved in the managing of Human Resources. It is therefore vital that these personnel be well grounded in the application and implementation of good and sound human resource practices, and it is with this in mind that this 2-day programme was formulated.

COURSE BENEFITS

Upon completion of the two-day course, participants should be able to:

  • Understand the HR function so as to enhance their skills in managing the workforce under their care and control.
Interpretation and Understanding Of ISO 9001:2008 and a Comprehensive Approach of Internal Auditing
IN BRIEF

The Quality Management System based on ISO9000 standard is normally reviewed in a period around 5-6 years. The last exercise was the 2000 version which took effect in 2003. This is to enable the standard to remain relevant with time thus keeping abreast with the changing of manufacturing and service requirements. The new ISO9001:2008 was observed to emphasis on the issue of environmental as well as controlling of the quality management system developed. This course is designed to expose the participants to the newly upgraded version of ISO QMS standard taking the approach of recapping of the current standard, identify the changes made and outline the effect of the changes to the company’s present system. The course is also intended to present a more systematic approach of conducting internal audit such that areas for improvement could be identified. To maximize the benefit from the course, process performance data, internal audit findings etc. of the company be made available during the course which may be used as a live example for discussion. It is requested that the company’s core business process map- ping is made available to the course facilitator prior to the conduct of the course to enable the running of the course be tailored to the company’s activities.

COURSE BENEFITS

Upon completion of the three-day course, participants should be able to:

  • Understand the concept of quality and its relation to customer expectation.
  • Understand the components that make up the Quality Management System.
  • Understand in-depth the requirements and the expectation of the MS ISO9001:2000 and its application to the company’s operation.
  • Be exposed to the new version of the standard with special emphasis on the changes to the current standard.
Malaysian Labour Law (The Employment Act 1955, Trade Unions Act 1959 & Industrial Relations Act 1967)
IN BRIEF

Employment Law or Labour Law concerns the legal relationship between employers and employees. The law governing the relationship between an employee and an employer begins when an offer for employment is made by an employer to an employee. Labour laws regulate the entire relationship between employer and employee – the initial hiring process, job duties, wages, promotions, benefits, employment reviews and termination of the employment relationship. It also includes litigation on the basis of unfair labour practices and discrimination. Though there are well over a dozen Acts that relate to employers in Malaysia, it is perhaps the Employment Act 1955, Trade Unions Act 1959 & Industrial Relations Act 1967 that have the greatest impact on the industrial relationship between the employer and his employee. Much is said about having satisfied employees in a harmonious environment for greater stability and productivity, but is everything being done to attain this?

COURSE BENEFITS

Upon completion of the two-day course, participants should be able to:

  • Understand and also know the provisions of the law intentions and interpretations.
  • Know and understand what is required of employee will they be in a position to respond positively for the effective management of their human capital.
Managing Change Leading People Through Organizational Change
IN BRIEF

Going through organizational change is, in many ways, like going through an amusement park funhouse. While organizational change is a lot more serious, the range of ways in which people approach and react to such change is similar to the range of ways people react to funhouse surprises. Some people approach the experience cautiously, with great concentration. Some people run through it light-heartedly, impatient to see what’s next. Still others refuse to enter, choosing instead to find something more calm and reassuring. Knowing what to expect can make organizational change somewhat easier, while having someone to guide you through the experience can make it easier still.

COURSE BENEFITS

Upon completion of the two-day course, participants should be able to:

  • Understand the reality of change and further manage the surprises of organizational change.
  • Apply the ‘experiential learning’ concept in delivering the relevant inputs.
  • Experience and effectively apply all the knowledge and the practical skills learnt through out the programme.
Situational Thinking Skills
 IN BRIEF

Benjamin Disraeli once said “As we think – so we become”. What makes one person more successful than another is in the effective- ness of their thinking, among other factors. How successful people think – differs in their field of success – and in their personality type. The lawyer, fighter pilot, financial analyst, entrepreneur or social worker each reflect different thinking style preferences – based on both personality as well as brain dominance. However, learning to master different thinking skills, to match differing situations is the key to success – than our personality or style. While this programme focuses on both, emphasis is more on situational thinking skills

COURSE BENEFITS

Upon completion of the two-day course, participants should be able to:

  • Improve and broaden their range, speed and skills in thinking.
Strategic Thinking
IN BRIEF

A strategy is a general programme of actions directed toward the attainment of goals or objectives, with commitment to resource utilization and how they will be applied. It is a type of ‘Future’ oriented and ‘Big Picture’ thinking, which emerges as a Strategic Plan. However, not all people naturally think this way. Although, if senior managers  and  professional  are selected and promoted correctly, these traits will have been identified as ones’ they possess. Next come the techniques and skills and then motivation to use them.  But what happens if this personality trait is weak? Then, the skills may even be more important.

COURSE BENEFITS

Upon completion of the two-day course, participants should be able to:

  • Understand the knowledge and skills in managing such strategies and initiatives.
The Buzan Technique Effective Thinking For Higher Performance
IN BRIEF

Only 1 % of our brain power is used, the other 99% is waiting to be unleashed!!! In order for an organization to compete in the market place, be it local or global, the ability to tap the potential of its human resources, developing the employees’ capability to think effectively and creatively will be the ultimate goals. They will be able to plan, generate new ideas, make decisions, solve problems etc. with clarity and confidence if given the right fundamental thinking tools. MIND MAPPING is a revolutionary method of assessing intelligence developed during 30 years of research by TONY BUZAN. His startlingly innovative MIND MAPS along with his concepts of MENTAL LITERACY have altered the way millions of people approach thinking today. Employees who are able to innovate corporate improvements are those who have learned how to harness the awe- some capacity of the human brains.

COURSE BENEFITS

Upon completion of the two-day course, participants should be able to:

  • Boost innovation, stimulate creative thinking and deliver better results on both a personal and organizational level.
  • Release the intelligence of your workforce to bring about improvements rather than reacting to change.
  • Generate better and more ideas.
  • Be able to make decisions faster and more accurately.
  • Cut down meeting time and stay focused.
Training Needs Analysis (TNA)
IN BRIEF

In this programme, participants will be provided with the knowledge and skills on how to conduct needs analysis in examining performance problems in the organization and be focused in identifying the appropriate methodology in addressing the issues, in particular on issues that can be addressed through training.

COURSE BENEFITS

Upon completion of the two-day course, participants should be able to:

  • Describe the purpose of needs analysis in relations to organizational needs and in context of training planning.
  • Use data collection tools and analysis techniques.
  • Interpret information gathered.
  • Prepare and present the report.
  • Implement action plans.
Workshop on Creativity and Innovation
IN BRIEF

Creative thinking is a process – a way of thinking – and we can each be creative. We can all learn to be more creative, give the training, the tools, the climate, the resources and the leadership, which can untap and motivate the release of our creative potential. That’s what this program aims to achieve. However, creativity alone may not be enough to enhance our organizational excellence. We need greater innovation.  We need to be more serious about creativity and turn it into innovation. Innovation gives us the competitive edge. This programme addresses the issues, challenges, strategies and leadership skills we need to ‘Think Creatively’, to use more of our ‘whole brain’ and help individuals, teams and organizations use creativity to drive innovation.

COURSE BENEFITS

Upon completion of the two-day course, participants should be able to:

  • Understand how personality, gender and culture influence thinking, emotional and learning styles.
  • Recognize a range of different thinking styles and types related to this programme.
  • Understand the nature, importance and applications of creativity occurs.
  • Understand the creative thinking process versus innovation.
  • Identify where and how in the brain, creativity works.
Workshop on High Performance Teamwork
IN BRIEF

Managing, leading and building a team is a key competence of most managers or team leaders. Leading and developing a high performance team is a far greater challenge, yet this produces the competitive advantage between teams. High Performance Teamwork (HPT) is needed where high precision, competence and inter dependence are required. From fiction and movies HPT has become easily recognized – with Hollywood stars as their heroes and role models. They might include Mission Impossible, The 3 Musketeers, Robin Hood and The ‘A’ Team. In real life they exist in a wide range of areas and might include examples from the Sciences and Arts, like An Astronaut Crew, The Red Arrows, A Circus Trapeze Group, A Rowing Eight, A ‘Pit-Stop’ Crew, A SWAT Team, A Jazz Band, A Choir, A Dance Group, An Orchestra or a A Yacht Crew. HPT can be recognised by its high standards of excellence in both performance and results. We can divide these into behaviours, the use of technology and the environment, which are fully exploited. Emotions felt or displayed are very strong. High performers are highly motivated  and celebrate with exuberance and joy.

COURSE BENEFITS

Upon completion of the two-day course, participants should be able to:

  • Focus on the skills and techniques required for the facilitation, leadership and motivation of high performance teams.
  • Learn management techniques for evaluating team performance as well as rewarding and recognizing team work.
Workshop on Life Career Development
IN BRIEF

Most people are interested in developing themselves and many do this through developing a career plan or path.  We need to establish priorities as well as allow for any constraints or resources that are lacking, especially mental or intellectual.

COURSE BENEFITS

Upon completion of the two-day course, participants should be able to:

  • Understand who we really are – our personality, temperament, drives and natural talents help us seek and find a rewarding job and possible career.
  • Achieve this through self-assessment of all these traits so they recognize their behavioral preferences and what job or career suits them best.
  • A life-career plan requires that we must know ourselves not only our values, vision, mission or purpose in life, but our strengths and resources needed to fulfill these.
Workshop on Managing Conflict
IN BRIEF

Wherever two or more people, groups, tribes or even countries have to co-exist, there is potential for conflict. It is rare that a married couple, boss and subordinate or a work team will not experience conflict at some time or other. Thus conflict can be at the interpersonal, organizational or societal levels. It can merely be caused by perception differences or clashes over ideologies and values or rivalry over scarce resources – such as oil fields between Iraq and Kuwait. As  stated  by  Harvard  Professors  Ware and  Barnes  “Interpersonal  conflict  can  be  both a constructive and a destructive force within an organization. More importantly, managers must recognize that such a conflict is inevitable in any human organization. A manager’s first choice is whether to ignore or avoid such realities, or whether to find ways of managing the complexities of the conflict. The first alternative is quite often easier in the short run but more costly over the long run.  At the same time, the management of conflict requires some understanding of its outcomes, its   destructive behavior and reciprocity patterns, the perceptions and feelings that drive the behavior and the underlying and background conditions that help to perpetuate the conflict”.

COURSE BENEFITS

Upon completion of the two-day course, participants should be able to:

  • Achieve an understanding and competence in managing conflict.
Workshop on Making Presentation
IN BRIEF

Ability to make effective presentations can be critical to success as a manager or professional in communicating information to an audience. In public speaking, the objectives may include informing or entertaining and the presenter can become a catalyst in knowledge transfer. A presenter’s success comes from planning and preparation of visual aids, such as power point slides, as well as the confidence displayed in voice, posture and body language. This program focuses on both technology as well as style and confidence building. A presenter’s natural style is usually the one that comes most easily and helps them feel more confident. This style is really a part of one’s personality and discovering this is the first step towards becoming comfortable in speaking before an audience. If we have to ‘act’ against our natural self, we will actually be more stressed than confident.

COURSE BENEFITS

Upon completion of the two-day course, participants should be able to:

  • Select the most effective tools, techniques and approach, as these differ with each personality type.
  • Managing stress, building confidence and competence.
Workshop on Problem Solving and Decision Making
IN BRIEF

We all have problems almost daily yet what a problem is to one person, may be seen as an opportunity to another. So defining problems can differ from person to person. In this module, we take it to mean a ‘deviation’ from what is expected or a ‘deviation from the norm’ when things are not going according to the plan or meeting the desired standards or results expected or when the “actual” deviates from the “should”. A decision is ‘making up one’s mind’ about an answer to a question. Hence, decision making is a process of selecting a choice among alternatives. If the alternatives are already available, we use the rational approach (left-brain), but if we have to invent alternatives, then we use the creative thinking process (rightbrain).The decision making process starts with the results we want, not with the alternatives that happen to be at hand. The most important thing to remember is to clarify What Do We Want To Achieve From This Decision-Situation? I.e. what is the desired or ideal outcome? Only then can we select the best decision making process.

COURSE BENEFITS

Upon completion of the two-day course, participants should be able to:

  • Understand how to solve problems using such systematic processes as well as learning how to take preventative measures.