Personal Development

Power Telephoning Skills
Course Objective

The main aim of the Telephoning in English Course is to give practice in understanding and making phone calls in English. Most of the materials give practice in listening and speaking, but there are also writing exercises, generally in the form of note taking or message taking and a reading text in each unit.

Target Participants

This course is for people who are working, or will be working, in business and commerce and whose mother tongue is not English

Writing for the Work Place
Course Objectives

The main objective of the course is to introduce students to the different forms of writing in the workplace. In addition, it offers students practical skills on different types of writing in the workplace. Activities will include basic sentence writing and paragraph writing. The different forms of writing that will be covered are business correspondence, memorandum, minutes of meeting, news article and short technical report.

Target Participants

The participants are individuals who will be using English as their medium of written communication in the office setting.

Problem Solving & Creative Decision Making Skills

In today’s highly competitive globalized world, organizations have to be continuously improving their processes and systems to produce quality products and services to their customers.

There are tools and techniques, along with management practices that form fundamental components of total quality.  When properly used, these tools and techniques are powerful and effective in helping organizations to re-design their products and processes, and to identify and solve nagging problems that will ultimately lead to better customer value and operational performance.

This course examines the role of the manager and other team members in analyzing problems and making and implementing effective decisions. It is designed to give the participants a greater awareness of their potential to explore untapped mental resources to improve decision making and innovation.

It is about the key processes, not only in what and how decisions are made, but also the methods that can be used in creative decision-making.

Target Participants

Experienced and new team leaders, managers, supervisors and project leaders with a working knowledge of team behavior and team process.

Developing High Performance Teams

Today’s workplace relies more heavily on team effectiveness than the traditional hierarchical organization structures.

Working together in a team demands consideration and determination.  Successful teams understand and continually practice the appropriate team processes.  This course enables the integration of these processes and individual team role preferences to ensure the success of the team.

In today’s challenging workplace, teamwork is a natural answer and by its very nature, teamwork creates synergy which will translate into competitive and successful organizations.

[Coming together is a beginning; keeping together is progress; working together is success] – Henry Ford

Target Participants

Experienced and new team leaders, managers, supervisors and project leaders with a working knowledge of team behaviour and team process.

Managing for Success – Leadership Development for Managers
Course Objectives

Managerial Leadership is crucial in leading organization members to higher goals and to ensure the company is ahead of competition in all fronts. Managers must be able to positively improve and impact existing and future businesses and must be an inspirational role model to their staff in order to improve their performance. Specialized training in leading people will help managers fulfill the responsibilities of their roles. This course will help managers/frontline management gain the necessary people skills to be truly effective with a bottom line management focus. It shows team leaders the functions of effective teams and how to weld together task, team and individual concerns to achieve overall objectives.

Target participants

Existing managers and employees recently promoted to, or in a frontline management position, and those wishing to revise their knowledge or skills. This course introduces managers to the fundamentals of the role of a results oriented manager.

Taking Control With Time Management

If you find you have more things to do each day and less time to do them, your personal effectiveness and quality of life may be at risk. By following a set of well-proven suggestions, this course will help participants to take control of their day and their life.

Key Learning Strategies

This course uses case studies, group activities and individual assessments as key learning strategies

Target Participants

Managers and professionals who wish to gain greater control of their time, increase their effectiveness, and enrich their lives.

Managing Personal and Workplace Change

Our lives are changing at a faster rate than any other time in human history. The amount of information in a single issue of TIME magazine is about equal to the amount of information that people in the 16th century would have assimilated in their entire life!

This is creating an environment rich in simulating and challenging our abilities to prioritize and focus.

We are all trying to understand and respond to the changes occurring in our work lives and in our personal lives.

Most of us react to these changes in a positive and productive manner, but sometimes we feel overwhelmed and confused. The skills and strategies in this course will help you through the changes you face.

This course challenges you to be in control of the change process and to direct it to your desired goals and objectives.

Course Objectives

  • To understand the impact of personal change and change in the workplace
  • To develop new skills for navigating change successfully
  • To develop skills to enhance your personal power
  • To build and maintain positive attitudes towards change
  • To go beyond your resistance to change
  • To support you in making change easier
Introduction to Neuro Linguistic Programming (NLP)

What is Neuro Linguistic Programming (NLP)? Neuro refers to the mind and looks at how we organize our mental life. ‘Linguistic’ is about language, and we look at how we use it and how it affects us. ‘Programming’ is about our sequences of repetitive behavior and how we act with purpose. So NLP is about connection; connection for our thoughts and speech while actions are about what connects us to others, the world and to the spiritual dimension. Although well grounded into psychological theory and research, in reality, NLP is all about action. How do we do what we do? How do we think? How do we learn? How do we get angry, happy, sad, depressed? How do outstanding people get their results? NLP explores how we think, feel and studies or models excellence in every walk of life. The answers can be taught to others. NLP was originally developed in the USA around 1980 and has gone on to become a proven range of tools for improving productivity of people both for business as well as personal results. NLP is now widely taught in the USA and Europe, and has now begun to be taught in South East Asia.

Target Participants

Executives, Managers, Supervisors, Teachers, Special teachers for teaching children with learning disorders, students who have trouble studying or concentrating, business men and women, mothers and housewives, sales people, marketing executives, negotiators, HRM managers, Public relations personnel.

Course Objectives

Participants of this course will learn:

  • how to influence more people, what rapport is, and how to build it
  • the role of language versus just words
  • non-verbal communication and body language
  • state, what it is and how to control it
  • sensory acuity training, anchoring & reframing the physiology of persuasion
  • the physiology of persuasion
  • representational systems and how they can build sales
  • NLP techniques that can be used for improving memory
  • time line techniques for releasing more of their potential
Application of Neuro-Linguistic Programming (NLP)

NLP is a model of communication that focuses on identifying and using patterns in the thought processes that influence people’s verbal and non-verbal behavior. NLP has already been applied to the field of business, sports, personal development and even politics with remarkable success. This 2-day workshop provides participants with the opportunity to enhance their knowledge and skills of NLP and apply the skills to different situations.

Target Participants

People from all walks of life who are interested to deepen their understanding of NLP and apply NLP techniques to achieve personal effectiveness and success.

Course Objectives

At the end of the workshop, the participants will be able to:

  • Gain a deeper understanding of the principles behind NLP
  • Apply NLP to improve everyday life challenges.
  • Apply NLP to influence and create win-win results
  • Experience practical experiential learning sessions on NLP techniques
Mind Mapping Techniques

Mind Mapping is a creative tool for working with information. This workshop is highly experiential and involves the audience in the creation of a group mind map, as well as practicing and creating individual mind maps for a variety of specialized tasks. Some of these tasks include: brainstorming; thinking creatively; processing information; organization; planning; managing projects; presenting; taking notes; team work; and many others.

Target participants

The members of your strategic planning team, top-level managers responsible for business strategy: CEO, president, vice-presidents, directors, division managers, marketing executives, financial executives, and other high-level functional managers.

Course Objectives

  • For participants to gain a solid understanding of Mind Mapping.
  • For participants to learn how to use Mind Mapping in a variety of applications.
  • For participants to explore how they can customize the techniques to meet the unique demands of their work.
Career and Personality Profiling

As personality traits are more strongly genetic or inherited, they tend to remain very stable throughout our lives. They are therefore very reliable predictors of behaviour. So, once we have a sound understanding of a person’s personality, we can help them in many different ways. For example:

  • Vocational and Career Guidance
  • Selection of suitable higher studies
  • Understand how and why people think, communicate and behave differently
  • Putting together a committee, project team or task force
  • Matching people’s talents with tasks or jobs that will satisfy and motivate them.
  • Fitting the ‘right’ person into a team or task force
  • Matching partners for business or for marriage and understanding the uniqueness of children in a family
  • Understanding different learning styles and which talents and competencies can be more easily and economically developed.

Knowing the true personality of an individual can therefore help them become more motivated, productive, happier and successful citizens. This ultimately is of socio-economic benefit in nation building – especially for the youth and tomorrow’s generation of leaders.

Course Objectives

At the end of the workshop and after post workshop study, participants will:

  • Understand the basic concepts of personality, traits and how they are classified under Temperament, Drives, Talent or Aptitude
  • Understand the relationships of personality traits to cognitive and emotional styles and brain dominance.
  • Know the history of the development of the CPP and its underlying philosophy and how to administer the CPP survey form, as well as interpret the scoring system.
  • Be able to counsel profiles about their profile especially relating to vocational, occupational and career guidance.
  • Appreciate the wide range of applications of personality profiling, including its advantages and disadvantages.
  • Learn how to incorporate the CPP into group or individual learning situations, such as teaching, training, facilitating, coaching or counseling.
  • Know how to use selected learning aids, such the CPP card game, the hexagon cloth, other interactive or experiential activities and a power point presentation.

Target Participants

Teachers, trainers, facilitators, performance coaches and counselors will find the workshop useful – from the perspective of learning styles, and how to use personality profiling in teaching/training, coaching and counseling.

CPP Certification Workshop
A two-day workshop on understanding & using the CREDO (Centre for Research, Education and Development of Organizations) Personality Profiling System.


There are many personality tests or profiling tools. Some short, some long, some relatively easy and some quite complex. Some are free and some very costly. The CPP is somewhere in the middle range, and has some special features. These include:

  • Traits are all worded positively, so people are less guarded, hesitant or anxious about completing the survey:
  • Traits are classified into:- – Temperaments – Talents – Drives
  • The CPP can be completed ‘on-line’ or as a hard copy survey form.
  • The CPP is the result of over 30 years of Research and Development.
  • A wide range of profile applications are provided for people to compare their personality traits and style preferences against the following areas:

– Basic Behavioral

– Multiple Intelligences

– Self Development

– Leadership Style

–  Career Development

– Problem Solving

– Decision Making

– Coaching and Counseling

– Learning Styles

– Personal Values & Needs

– Facilitation Styles

– Competencies

– Teaching/Training

–  Communication

– Strategic Planning

– Sales and Marketing

– Whole Brain Thinking

– A set of training or workshop module descriptions

-Thatintegrate the use of the CPP

Target Participants

Human Resource Managers, Training Managers, Performance Improvement Managers, Knowledge Information Managers, OD Advisors, Performance Coach and Mentors, Management Consultants, Strategic Planners, Facilitators, Lecturers, Teachers, Student Counselors, Vocational and Career Guidance Counselors, Team and Project Leaders, Business Managers and  Entrepreneurs, Communication Professionals, Politicians, Community Leaders, Parents 

Why Understanding Personality is so valuable

As personality traits are more strongly genetic or inherited, they tend to remain very stable throughout our life. They are therefore very reliable predictors of behaviour. So, once we have a sound understanding of a person’s personality, we can help them in many different ways. For example:

  • Vocational and Career Guidance
  • Selection for suitable higher studies
  • Understand how and why people think, communicate and behave differently.
  • Putting together a committee, project team or task force.
  • For recruitment and selection of employees.
  • Matching people’s talents with tasks or jobs that will satisfy and motivate them.
  • Fitting the ‘right’ person into a team or task force.
  • Matching partners for business or for marriage and understanding the uniqueness of children in a family.
  • Understanding different learning styles and which talents and competencies can be more easily and economically developed.

Knowing the true personality of an individual can therefore help them become more motivated, productive, happier and successful citizens. This ultimately is of socio-economic benefit in nation building – especially for youth and tomorrow’s generation of leaders.

Team Leadership Workshop

This workshop is designed for people who are working in team environments and who are concerned about leading high performing individuals in their organizations. Increasingly now work situations demand high performing teams. The workshop will be conducted in a fun filled learning environment to facilitate personal growth on leadership and teamwork.

Course Objectives

After the workshop participants will;

  • Understand the different styles of leadership and which styles to use in different working environments.
  • Understand others’ behaviour and lead teams of people with diverse backgrounds.
  • Experience developing and working in high performance teams.
  • Be able to lead teams effectively on complex change projects.

Target Participants

All executives and managers who need to develop their team leadership skills and prepare themselves for effective leadership positions

Emotional Intelligence

Emotional Intelligence (EQ) is the ability to sense, understand and effectively apply the power and acumen of emotions as a source of energy, information and connections.  EQ can be learned and developed as an important factor in effective leadership.  EQ is now recognized as a form of intelligence in the total make-up of a person’s personality.

Course Objectives

After the programmes, participants will be able to:

  • Understand what Emotional Intelligence is.
  • Recognize the importance of EQ in human interactions and relationships.
  • Use the knowledge of EQ to become a better person in communication and business.
  • Be more aware of one’s own reaction to situations.
  • Apply EQ to manage and lead others effectively.

Target Participants

Managers, executives and supervisors who need to understand and use EQ to work with others more effectively.


The programme will be conducted with a mixture of lectures, role-playing, group discussions and group learning activities.

Developing Your Professional Image

This is a powerful programme that develops the various components of image. The misconception is that image management is only about managing how we look. It is more than that. It is the engineering of a whole package. There is little point in looking professional if you don’t feel or behave professionally. That would be the same as putting an Armani suit on a house painter. If he does not feel like an Armani guy, he will not behave like an Armani guy. The image would be incongruent thus arousing amusement or worse, distrust or pure dislike.

Course Objectives

Development of the five components of Image. Participants will be able to:

  • Comprehend that almost all the impressions and judgments made about us are based on things within our control.
  • Understand the relevance and impact of image.
  • Learn how to impress anyone, anywhere.
  • Understand the various components of Total Image and Impression Management.
  • Develop their personal Image Profile and Action Plan.
  • Get their desired body shape through Illusion Magic.
  • Develop the Professional Look.

Target Participants

Managers, Senior Managers, Sales, Customer service and front line staff, people in the service business, and any interested staff.

Personal Effectiveness
In this fast-paced society where change takes place with such speed and complexity, there is a vital need for people to be very effective in whatever they do.  To be effective requires the right competencies, especially in thinking faculty.

Course Objectives

At the end of the programme, participants will be able to:

  • Understand the need to be effective at the personal and interpersonal levels
  • Identify key elements that are essential for improving personal effectiveness and self-management.
  • Develop and enhance personal skills in the core competence areas necessary in current and future business environments.

Target Participants

All staff who need to improve personal effectiveness especially in their work environment.

Dynamics of Creativity And Innovation

Creative thinking is a process – a way of thinking – and we can each be creative. We can all learn to be more creative, given the right training, the tools, the climate, the resources and the leadership which can motivate the release of our creative potential. That is what this program aims to achieve.

However, creativity alone may not be enough to enhance our organizational excellence. We need greater innovation.  We need to be more serious about creativity and turn it into innovation. Innovation gives us the competitive edge. This programme addresses the issues, challenges, strategies and leadership skills we need to ‘think creatively’, to use more of our ‘whole brain’ and help individuals, teams and organizations use creativity to drive innovation.

Course Objectives

By the end of this program, participants will:

  • Understand how personality, gender and culture influence thinking, emotion, and learning styles.
  • Recognize a range of different thinking styles and types related to this program.
  • Understand the nature, importance and applications of creativity
  • Understand the creative thinking process versus innovation
  • Identify where and how creativity works in the brain,
  • Understand why some people are naturally more creative
  • Identify and recognize those factors that inhibit creative thinking
  • Know how all people can become more creative, using a series of approaches.
  • Be able to apply a range of techniques and skills to stimulate creative thinking
  • Know how to create the climate and environment to nurture creativity in individuals, teams or organizations and to become more innovative
  • Apply creative thinking skills to produce many new and different ideas, some of which can add value to life, work productivity and quality
  • Develop an action plan to become more effective in creativity and innovation

Target Participants

Anyone who seeks to improve creative thinking skills and/or to nurture creativity and innovation in teams and organizations. Specifically, leaders, managers, professionals, consultants, trainers, teachers or educators.

Corporate Team Building
What do you do to improve low morale among staff because of increased workloads, internal competition and employees’ resistance to internal changes?  This corporate teambuilding programme provides learning opportunities for participants to understand at a personal and deeper level about their own behaviors in different challenging situations.

Course Objectives

After the programme, participants will be able to:

  • Consider the formation of effective teams
  • Evaluate key skills and qualities required of effective teams and prepare personal development plans for implementation on the job
  • Recognize the prevailing strengths and weaknesses in current working relationships by way of identifying barriers or resistance during the team building activities.
  • Obtain a high level of individual enthusiasm and commitment in achieving team and organizational goals.
  • Achieve high teamwork performance through understanding of team dynamics and development processes.

Target Participants

Staff at all levels including those who are already involved in supervising and leading people at the workplace or in project teams.

Leadership Skills For Women

People do not develop leadership skills by waving a magic wand or reciting the perfect word.  No one becomes a good leader overnight.  Everything you have learned, absorbed and observed suggests that gender and gender-specific behaviours play a part in your leadership style.

Course Objectives

After the programme, participants will be able to:

  • Learn the characteristics of effective leaders
  • Test your leadership potential and style
  • Learn strategies for motivating your team members
  • Manage conflict and difficult people
  • Understand your leadership role in organizing and leading people
  • Appreciate the benefits of being a woman leader

Target Participants

Female staff at all levels who are experiencing difficulties in leading others, and for those who aspire to be supervisors and managers of people.

Advising and Consulting For Change

This programme will provide an understanding of organization development theories that can be applied to Change processes. Managers need the skills in consulting and advising individuals and teams towards successful change implementation.

Course Objectives

At the end of the programme, participants will be able to:

  • Advise and influence the formulation of change processes with specific regard for awareness raising, communications, managing resistance and building commitment.
  • Develop an understanding of a range of organizational diagnosis techniques.
  • Provide facilitation and advice in the design of a change management plan.
  • Apply an understanding of interpersonal and group dynamics to extend the range of their influencing skills with individuals and groups

Target Participants

Managers who are involved in advising, and the top management on change projects.  Trainers and consultants who need to acquire the skills on advising and consulting.

Managing Interpersonal Differences Constructively and Coaching for Success – Everyone Wins!

Conflict and disagreements are present in all organizations where decisions are made and problems solved. Learn to deal with them effectively to avoid negative and devastating consequences. Managing disagreements skillfully and constructively is both valuable and necessary in providing opportunities for positive change and development.

This course focuses on approaching the problem as an opportunity to gain understanding through real contact with the people involved in the conflict.

Coaching is another competency measurement of an excellent manager and leader. Today’s managers must not only motivate and lead, but they must also become facilitators who empower through a common vision.

The benefits for businesses and the people in an organization is simple- improvement in performance, personal growth, and increased job satisfaction for all concerned.

It focuses on the development of a win/win approach through the enhancement of personal influence and skill development.

Target Participants

People who wish to improve their ability to effectively deal with others in difficult situations and to use interpersonal differences constructively for positive performance results.